"We shipped v1 and it's working. But the team is exhausted, the backlog is growing, and every new bug report feels like another thing we don't have time for."
Ongoing Support / service detail
Systems don't maintain themselves
01
OngoingSupport
SITUATIONS WE KNOW WELL
"Our product is live and growing. But we don't have the budget for a full-time engineering team to maintain it, and the founders are doing the support work themselves."
"We have a major feature planned for next quarter. We need someone to keep the current system running while the core team focuses on the new work."
"We're between engineering hires and need someone who can keep things stable — fix bugs, handle deployments, respond to incidents — without requiring ramp-up time."
HOW WE WORK
Four phases. No shortcuts.
Four phases. No phase is skipped. Each one produces something you can use, not just something that enables the next phase.
Phase 01 / 04
01
Handover & Context
Phase 01 of 04What happens
We learn your system, your team's current workflows, and your support patterns. We take over the tasks that are consuming your team's time — bug fixes, deployments, dependency updates, monitoring responses — so your team can focus on what needs their attention.
What you do
Give us access to your codebase, infrastructure, and issue tracker. Walk us through your current process so we understand how things actually work — not just how they're documented.
What you leave with
A running system with us handling routine maintenance. Your team reclaims the hours they were spending on support work.
02
Stabilisation & Triage
Phase 02 of 04What happens
We work through the existing backlog, fix recurring issues, and establish a triage process for new reports. We separate urgent from important from noise, so your team sees a clear picture of what actually needs attention.
What you do
Review our triage priorities. Tell us which issues are real blockers versus nice-to-haves. Let us know your team's capacity for the non-urgent improvements.
What you leave with
A triaged backlog, a functioning support process, and a system that's more stable than when we started.
03
Ongoing Maintenance
Phase 03 of 04What happens
We handle routine maintenance — bug fixes, dependency updates, security patches, deployment management, and monitoring responses. We work in regular cycles so your team always knows what's being worked on and what's been completed.
What you do
Prioritise work in regular syncs. Let us know about upcoming changes or events that might affect the system. Your team stays focused on product work.
What you leave with
A reliable maintenance cadence that keeps your system stable without requiring your team's constant attention.
04
Scaling & Transition
Phase 04 of 04What happens
As your team grows or your needs change, we scale our support up or down accordingly. When you're ready to bring support in-house, we plan a structured transition — no abrupt handoffs, no dropped context.
What you do
Tell us when your capacity or needs change. If you decide to transition, assign the team members who will take over and participate in paired handover sessions.
What you leave with
A system we've maintained, a team we've supported, and a transition plan if and when you're ready to take over.
WHAT YOU GET
Deliverables are only useful if you know what they change.
Each output needs a commercial consequence. These rows show what the work changes, not just what gets handed over.
System handover & context
Your team doesn't waste time ramping us up. We're productive from the first cycle.
Triaged issue backlog
Everyone knows what matters and what doesn't. No more drowning in a sea of open tickets.
Routine maintenance delivery
Bugs get fixed, dependencies stay updated, and deployments happen — without your team managing it.
Monitoring & incident response
Issues are caught and handled before they escalate. Your users don't file tickets about things you already fixed.
Support runbook & transition plan
When you're ready to bring support in-house, the knowledge comes with it — nothing is lost.
COMMON QUESTIONS
Common questions
More at the start during handover, less once we're running. Expect a few hours per week for syncs and priority setting. Day-to-day operations don't require your team's involvement once we're established.
Yes. We adapt to your issue tracker, communication tools, and deployment process — we don't require you to adopt new tools or change how your team works.
With notice, we plan a structured transition — paired handover sessions, updated documentation, and a support buffer period. No abrupt cutoffs, no dropped context. You own everything we've maintained.
START A CONVERSATION
Tell us what you're building and where you're stuck.
We respond with a perspective, not a proposal. If there's a fit, we'll suggest a short call. If there isn't, we'll say that too.
ongoing support inquiryFour fields. Nothing else.